We know how important it is for you to get your order as quickly and conveniently as possible and that’s why firstly we ship all orders within 24 hours of them being placed and secondly why we offer free delivery on ALL items on our website.

Delivery

All orders are shipped via a 48 hour delivery service.

Orders placed after 14:00 GMT will be booked in with the courier and shipped the following day.

We’ll share a tracking number with you via email as soon as the order has been shipped.

Courier systems can sometimes take 24 hours to update so if during tracking no information is shown please allow 24 hours before attempting to contact us.

Any orders containing items totalling 80kg or more in total weight will be shipped on a pallet.

Returns

We accept returns on all orders within 28 days of receipt. Should you need to return any item(s) please complete the form found on the Returns page.

In order to return any item(s) you must meet the following conditions:

1. The return must be sent back within 28 days of the delivery date.

2. The item(s) must be in its original, unused condition.

If we receive a return and the above conditions are not met we reserve the right to:

1. Offer a partial refund.

2. Charge a fee to cover the cost to return the item(s) to you.

When returning any item(s) please ensure they are securely packed to avoid loss/damage during logistics which can be common with heavy items such as dumbbells.

We endeavour to process all refunds within 48 hours of receiving the item(s).

Note; we are unable to refund any return postage costs.

More Questions?

If you have any questions surrounding delivery/returns please see our Frequently Asked Questions (FAQ) page. Alternatively you can contact us at info@rubberdumbbells.co.uk.